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Refund Policy

Follow these easy steps to complete your exchange/refund process:


To initiate the process you can choose any of the following methods:

Vist the nearest store

1. Take your product with all its accessories to the selected store

2. Ainakwala store will inspect the product. You can get your glasses adjusted

3. If required you can exchange the product or get a refund as per our policy

Schedule a Pick-Up

1. 100% Free Pick-up service: Available in select cities. We would arrange a pick-up at your location within 3-5 days thereafter.

2. Keep the products with all accessories ready for pickup.

3. You can choose a product for exchange then

4. Or Refund can be taken as per policy once Ainakwala receives product

Ship Product to Ainakwala

1. Pack the products and stick the return label on the box. We will email you the label too

2. Select any courier service & Ship the product to Ainakwala at the given address. (We will reimburse you upto Rs100 once the product is received)

3. You can choose a product for exchange once it has reached our warehouse.

4. Or Refund can be taken as per policy once Ainakwala receives product

CAN ALL PRODUCTS BE EXCHANGED/REFUNDED?


We want you to be 100% satisfied with our products. In general, we accept for all our products, per the policy above, with the following exceptions:

Contact Lenses: These would be acceptable only if they are in unworn condition, with the sealed outer packaging intact. Contact Lenses can only be refunded, not exchanged.

Eyewear: [Sunglasses, Reading Glasses ]:

Scratches on frame or lens that were not present at the time of delivery. We do a rigorous 3-step quality check to ensure that the product reaches you in perfect condition.

Product damaged due to mishandling post delivery [product is de-shaped, with visible intentional damage to the product].

Eyewear case or other standard packaging is damaged or torn or otherwise not in the same condition as it was received.

The warranty or guarantee card is missing.

Your product is not covered in the online exchange/refund policy in the following cases:

The warranty of the product has been exceeded

The product hasn’t been delivered

Exchange/Refund has already been initiated and product is in the process of the same.

For products other than Vincent Chase, John Jacobs & Fallon Colby, please visit store to initiate exchange/refund.

Partial Return : Is entitled for replacement and store credits only.

Refunds : To avail complete refund, both products need to be refund requested.

First Membership : Once purchased this Membership is non- refundable.

The Exchange Process


After Ainakwala successfully receives the product and does the required quality checks, you can either choose to exchange or refund as per the eligibility of the order/items. After exchanging the product you will get a fresh new piece with lenses & coating (if included). Also, you will have the complete freedom to upgrade to a new lens package or frames by paying the difference amount.

The Refund Process


If you don’t wish to exchange your product, you can choose to receive the refund amount of your product in the following ways:

Transfer to Bank

You will be asked to fill your bank details to get the refund

The amount will be credited to your account in 1-5 business days

Once the product is reached to us in its original condition, we will refund the money back to you via the original mode of payment.

If you have paid online through a credit/debit card, the refund will be processed on the same card.

Refund to source

You will get a refund back to the original source through which the old product was purchased from

The amount will be credited to your account in 1-5 business days.

Note:

You must have initiated the exchange/refund process within 14 days from receipt of your product.

If you have paid through Cash On Delivery (COD), your money will be refunded via NEFT/SC to your bank account. Once you initiate the NEFT process, we will send you a link to enter your bank details for refund.

No Cash refund will be provided by us

Frequently Asked Questions


1. Where will I get the option for exchange or replacement of my order?

In My Account, you will get, ’Exchange or Replace’ option.

2. Will I be able to get a refund for my order before the product reaches the Ainakwala warehouse?

No, the refund can only be issued once we receive the order in our warehouse.

3. If the order was paid via Cash on Delivery, then what option do I need to select for refund?

You need to select transfer to bank from the following three options:
store credit
Transfer to bank.
Refund to source

4. In case of return, can I arrange pick up from two different addresses for an order containing two products?

Yes, you can edit the address or add a different address to both the products while initiating the reverse pickup from My Account.

5. If I return the product at Lenskart store, then when will I get a refund?

The refund request will be initiated once you handover the product at the store.

6. Can a customer change the refund method after initiating the return?

No

7. In case I have purchased two products under Buy One Get One Offer, then can I get a refund for one product?

No, you can only get a replacement.

If you face any difficulty, please inform us using Contact Us option on the Website or Apps.

14 DAY, EASY RETURN POLICY


1. Where will I get the option for exchange or replacement of my order?

We are committed to providing you high quality products at affordable prices. In a rare event, if you aren't fully satisfied with our product and find it is not 'As described' on our website, or is received in a 'damaged' condition, you can request an Exchange or Refund within 14 days of receiving the order.

For all these products you will receive a store credit in your account or a refund once we receive the product in its original condition with the invoice at our warehouse.

WHAT IF I RECEIVE A DAMAGED OR BROKEN PRODUCT?


While our 3-step quality check ensures that each product reaches you in perfect condition, in the unlikely event that you receive a product that is damaged, broken, or not what you ordered, We are there for you!

In such cases, please inform us using Contact Us option on the Website or Apps.

We will ensure that we rectify the error and send you the product as you had ordered.

If you would like to return the product please follow the process as given above.

ON AVERAGE, HOW LONG DOES IT TAKE FOR MY EXCHANGE/REFUND TO BE COMPLETED?


Based on the method chosen it normally takes 6-10 business days for you to get an exchange or refund issued against your product, assuming that the product is received back to us in its original condition. Here's how it works:

1. PICK-UP OF PRODUCT (6-10 DAYS)

3-5 days to pick up your product + 3-5 days to deliver back to our warehouse [Total:6-10 days]. [Note: This time may vary if you choose your own courier to pick the product]

2. QUALITY INSPECTION AT WAREHOUSE (1-2 DAYS):

Once received at our warehouse, we take up to 2 days for the quality check of the product.

3. CONFIRMATION CALL (1 DAY):

Post quality check, we will call you to confirm receipt and issue store credit immediate.

4. REFUND OF MONEY (IF APPLICABLE): 2-3 BUSINESS DAYS

For cash refunds, it may take up to 2-3 business days to initiate the refund. It could take up to 3-4 business days for the money to be refunded to your bank account, depending on your bank.

CANCELLATION POLICY:


We custom make each lens specifically for you - we can't reuse a lens cut for you, for anyone else, should you choose to cancel your order. However, we want you to be able to try us 100% risk-free. Thereafter, if you would like to cancel your order before if has reached you, for any reason you, please choose to contact us at the following:

1. Reach out to us via Contact Us option on the Website or Apps.

In this case, you will receive an email confirming the cancellation of your order.

Buy The Best Eyewear From Ainakwala

Ainakwala is a new wave of an independent optician in Ahmedabad who believes in making glasses that matches the personality of clients. We believe in providing you with a colourful life with an exceptional and personalized wearable like lenses, sunglasses, and prescription glasses with a wide range of durable frames.

We have the most trusted 10 optical stores in Ahmedabad such as Sindhu Bhavan, Science City, South Bopal, Nehrunagar, Satellite (Prernatirth Derasar), Adani Shantigram, Gota, Vandematram and Naranpura, Ahmedabad.


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